Terms & conditions


Please read the terms and conditions ("Terms and Conditions") set out below carefully before ordering any Dining/Takeaway Services or Food Recipes from this Website. By ordering any Dining/Takeaway Services or Food Recipes from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.

• Section 1: Introduction

We are Go-MaD, a brand of http://www.gomadplatform.com, unless otherwise stated.

• Section 2: Definitions

* 2.1. "Agreement" is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
* 2.2. "Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data;
* 2.3. "you", "your" and "yours" are references to you the person accessing this Website and ordering any Dining/Takeaway Services or Food Recipes from the Website or from any other channel provided by Go-MaD;
* 2.4. "we", "us", "our", and "Go-MaD" are references to the Company;
* 2.5. "Goods" is a reference to any goods which we may offer for sale from our Website from time to time;
* 2.6. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;
* 2.7. "Participating Restaurant" is a third party, which has agreed to co-operate with the Company to prepare and/or deliver the Dining/Takeaway Services or Food Recipes.
* 2.8. "Food Serving" is a reference to perishable goods and to any form of service, which both are provided by our Participating Restaurants and for both of which our Participating Restaurants take full responsibility; and
* 2.9. "Website" is a reference to our Website http://www.gomadplatform.com or our mobile applications on which we offer our Dining/Takeaway Services or Food Recipes.

• Section 3: Ordering

* 3.1. Any contract for the Restaurant Bookings or supply of Food Recipes from this Website is between you and the Participating Restaurant; for the supply of Dining/Takeaway Services or Food Recipes from this Website any contact is between you and Go-MaD. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
* 3.2. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
* 3.3. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
* 3.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
* 3.5. Upon order creation, you will get the order details including the approximate waiting time specified by the Participating Restaurant and get the queue number for the booking ordered.
* 3.6. You can check with Participating Restaurant on the Dining/Takeaway Services or Food Recipes’ availability using in-app messaging function.

• Section 4: Prices and Payment

* 4.1. Any contract for the supply of Dining/Takeaway Services or Food Recipes from this Website is between you and the Participating Restaurant; for the supply of Dining/Takeaway Services or Food Recipes from this Website any contact is between you and Go-MaD. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
* 4.2. All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and charges. We also reserve the right to alter the Dining/Takeaway Services or Food Recipes available for sale on the Website and to stop listing restaurants, Dining/Takeaway Services or Food Recipes.
* 4.3. All prices listed on the Website for Dining/Takeaway Services or Food Recipes by the Participating Restaurant listed on the Website reflect the price the Participating Restaurant or the third party provider charges at the time of listing. We give great care to keep them up to date. In case the price listed is not current and the restaurant informs us immediately after placing the order, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
* 4.4. All prices listed on the Website for Goods and Services by Go-MaD reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
* 4.5. All prices for services by Go-MaD or a third party provider assigned by Go-MaD listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future
* 4.6. The total price for Dining/Takeaway Services ordered, including relevant charges, will be charged after you completed your order at Participating Restaurants. Full payment must be made for all Dining/Takeaway Services provided. Payment has to be made by mobile payment using Go-MaD application, e.g. credit or debit card.
* 4.7. Total price for Dining/Takeaway Services ordered, including relevant charges must meet the minimum order requirement to avoid additional platform charge charged; any order that less than minimum purchase amount will be charged an additional platform charge.
* 4.8. The total price for Food Recipes ordered, including relevant charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods despatched and Services provided. Payment has to be made by mobile payment using Go-MaD application, e.g. credit or debit card.
* 4.9. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.

• Section 5: Dining/Takeaway Services or Food Recipes

* 5.1. Estimated waiting time from the time of ordering is approximate only and may vary.
* 5.2. The Dining/Takeaway Services or Food Recipes are done by the Participating Restaurants; it is the Participating Restaurant's responsibility to provide it efficiently. No responsibility is taken for inefficiency by Go-MaD in either case.
* 5.3. We and the Participating Restaurant will make every effort to ensure the services is provided, however, we will not be liable for any loss caused to you by ordering issues.
* 5.4. All risk in the Goods and the Dining/Takeaway Services or Food Recipes shall pass to you upon services delivered.
* 5.5. Participating restaurants, who will prepare your order, aim
 5.5.1. to provide the services to you as requested by you in your order;
 5.5.2. to inform you if they expect that they are unable to provide the services to you
* 5.6. Participating Restaurants and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of order issues

• Section 6: Cancellation

* 6.1. You must notify the participating restaurant immediately if you decide to cancel your order, preferably by in-App messaging function or phone, and quote your user name and order number.
* 6.2. Participating Restaurants may cancel an order if the booking is not available for any reason;
* 6.3. The cancellation related issue has to be settled directly with the Participating Restaurant.

• Section 7: Information

* 7.1. Where we have requested information from you to provide Dining/Takeaway Services or Food Recipes, you agree to provide us with accurate and complete information.
* 7.2. You authorize us to use, store or otherwise process your personal information in order to provide the Dining/Takeaway Services or Food Recipes to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Dining/Takeaway Services or Food Recipes to you. More information can be found in our Privacy Policy.
* 7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

• Section 8: Linked Sites

* There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Dining/Takeaway Services or Food Recipes provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the Services or Goods that they may provide to you.

• Section 9: Complaints

* We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to info@gomadplatform.com.

• Section 10: Limitation of Liability

* 10.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
* 10.2. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food or beverages from a Participating Restaurant.
* 10.3. We disclaim any and all liability to you for the supply of the Dining/Takeaway Services or Food Recipes to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Dining/Takeaway Services or Food Recipes. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
* 10.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
* 10.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
* 10.6. If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
* 10.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
* 10.8. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
* 10.9. In the event Go-MaD has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, Go-MaD may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, Go-MaD reserves the right to seek compensation from any and all violators.
* 10.10. Offers are subject to Go-MaD's discretion and may be withdrawn at any time and without notice.

• Section 11: General

* 11.1. All prices are in respective local currency. Tax is included where indicated in the receipt.
* 11.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
* 11.3. We may alter or vary the Terms and Conditions at any time without notice to you.
* 11.4. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
* 11.5. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
* 11.6. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
* 11.7. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
* 11.8. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia.
* 11.9. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
* 11.10. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysia Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysia Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.